Privacy Policy

At  Lindley Motor Repairs , we are committed to protecting your privacy and handling your personal data responsibly and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how we collect, use, store, and protect your personal information when you use our services.

We may collect the following types of personal data:

• Your name
   
• Contact details (e.g. phone number, email, address)
   
• Vehicle details (make, model, registration number, service history)
   
• Payment information (e.g. card details – if processed, these are handled securely via third-party providers)
   
• Communication history (e.g. emails, service enquiries)
   
• CCTV footage (if you visit our premises – for security purposes)
   

We collect your personal data when:

• You book a service or appointment with us
   
• You contact us by phone, email, or through our website
   
• You visit our premises
   
• You interact with us on social media or via review platforms
   

We process your personal information for the following purposes:

• To provide car repair and maintenance services
   
• To contact you about your vehicle or bookings
   
• To issue invoices and process payments
   
• To send service reminders or follow-up communications
   
• To improve our services and customer experience
   
• For legal and regulatory compliance
   

We will not use your personal data for marketing purposes unless you have given us clear consent.

We process your data under one or more of the following legal bases:

• Contractual – to perform the contract for services you request
   
• Legitimate interest – for running our business efficiently and improving services
   
• Legal obligation – where required to meet legal or tax requirements
   
• Consent – where you’ve opted in to receive marketing or newsletters
   

We do not sell your data. We may share your information with trusted third parties, such as:

• Payment processors
   
• Vehicle part suppliers (when ordering on your behalf)
   
• IT and website service providers (who help us manage bookings or communications)
   
• HMRC or legal authorities (where required by law)
   

All third parties we work with are required to keep your data secure and only use it for the intended purpose.

We take data protection seriously. Your personal information is stored securely, and we use safeguards including:

• Secure servers and password-protected systems
   
• Encrypted communications (SSL/TLS)
   
• Access controls to restrict who can access your data
   

We retain your data only as long as necessary for the purposes it was collected, or as required by law (e.g. for tax records). Typically, this means keeping customer and service records for up to 7 years.

Under the UK GDPR, you have the right to:

• Access your data
   
• Correct or update your data
   
• Request erasure ("right to be forgotten")
   
• Restrict or object to processing
   
• Data portability
   
• Withdraw consent (if processing is based on consent)
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

If you have any questions about this privacy policy or your data, please contact:

Lindley Motor repairs

We may update this privacy policy occasionally. The latest version will always be available on our website or in-store. Please check back regularly for updates.